FAQ – Whitestep

‣ to request a copy of your Personal Data which the Firm or related data Controller holds about you;

‣ to request the Firm or any related Data Controller to correct any Personal Data if it is found to be inaccurate or out of date;

‣ to request your Personal Data is erased where it is no longer necessary for the Firm or related Data Controller to retain such data;

‣ to withdraw your consent to the Processing at any time if consent constitutes the lawful basis for processing;

‣ to object to Processing based on grounds relating to the Data Subject situation if the processing is necessary for the performance of a task carried out in the public interest or the processing is necessary for the purposes of the legitimate interest by us or a third party, unless such interest is overridden by your fundamental rights and interests;

‣ to request a restriction is placed on further Processing;

‣ to lodge a complaint with the Information Commissioners Office (the UK Supervisory Authority); you can contact the Information Commissioners Office on 0303 123 1113 or via

‣ email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;

‣ not to be subject to a decision based on automated Processing; the Firm does not practice such decision making.

Yes. If you are not home to receive and sign for the package please follow the re-delivery instructions left by your local delivery company. If you do not follow the re-delivery instructions the package will be returned to our warehouse. In these circumstances, you will be required to pay for re-delivery before we can re-dispatch your parcel.

Please check all items on receipt, as faulty or damaged items must be reported within 7 days of receiving the parcel, or within 30 days should the fault develop after receipt. We may request photos of the damaged item(s) prior to any refund or replacement being issued. We may also ask the manufacturer to contact you directly to solve the problem.

You can return your product up to 30 days after receiving your order. Returns are at customer's expense.

The product must be in the same condition that you received it, unused, with tags, and in its original packaging. If not, any refund or exchange will be refused.

To start a return, please fill in our return form and we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds are processed the same way as purchases, the shipping costs will not be reimbursed.

Like the size of an airplane cabin luggage: 52 x 44 x 18 cm (20.5 x 17.3 x 7.1 in). Needless to say it fits very easily in the boot of a small car, but also under a train seat and, of course, in the overhead compartment on the plane*.

Its unfolded dimensions are:
- In the newborn pack and 6+ versions: 106 x 44 x 86 cm (41.7 x 17.3 x 33.9 in)
- In the bassinet version: 106 x 44 x 96 cm (41.7 x 17.3 x 37.8 in)

*Since 2012, the YOYO strollers (folded dimensions 52 x 44 x 18 cm / 20.5 x 17.3 x 7.1 in) are accepted or recognized as cabin luggage by most airline companies. However, cabin luggage standards may vary according to the airline and we therefore recommend checking with your chosen airline before travelling for the latest applicable cabin luggage allowance.

Yes*! The dimensions of the folded YOYO stroller (52 x 44 x 18 cm / 20.5 x 17.3 x 7.1 in) are equal to or less than most airlines' cabin luggage allowance. It's a revolution for travelling parents. The tip is to carry YOYO in its travel bag, sold as an accessory, or in the protective bag already supplied.

* Since 2012, the YOYO strollers are accepted or recognized as cabin luggage by most airline companies. However, cabin luggage standards may vary according to the airline and we therefore recommend checking with your chosen airline before travelling for the latest applicable cabin luggage allowance.

The car seat adaptors are compatible with both the YOYO+ and YOYO² frames. However, the YOYO+ and YOYO² frames were safety tested with different car seats therefore we do not recommend to use any other car seat which has not been officially approved for either model.

So there is no room for any doubt, please see below the BABYZEN official list of compatible car seats for the individual models.

The below listed car seats have been approved and provides homologation by BABYZEN for use with the YOYO² frame:

‣ YOYO car seat by BeSafe

‣ BeSafe iZi Go Modular X1 i-Size

‣ Cybex Aton Q

‣ Cybex Cloud Z

‣ Maxi Cosi / Bebe Confort Pebble Pro

The below listed car seats have been approved and provides homologation by BABYZEN for use with the YOYO+ frame:

‣ BABYZEN iZi Go Modular

‣ Cybex Aton Q

‣ BeSafe iZi Go Modular

‣ BeSafe iZi Go

‣ BeSafe iZi Go X1

‣ Bébé Confort / Maxi-cosi Pebble+

‣ Bébé Confort / Maxi-cosi Pebble

BABYZEN will NOT be held accountable if the car seat adapters are used with any products other than the ones listed above. BABYZEN tests are the only ones that count therefore no external tests will be validated.

No, the YOYO car seat by BeSafe is designed especially for BABYZEN YOYO. With the newborn pack on the YOYO frame, there is no need to remove the fabrics: simply unzip & remove the foot cover, unhook the newborn’s hammock from the handlebars, fold it up and then fix the car seat onto the YOYO stroller.

With the 6+ version colour pack no adjustments are needed, the car seat will be positioned facing the parent.

The 6+, newborn pack and bassinet versions each have individual rain covers which are sold separately as an accessory:

‣ The 6+ rain cover – compatible with 6+ colour pack

‣ The 0+ rain cover – compatible with 0+ newborn pack

‣ The Bassinet rain cover – compatible with YOYO bassinet

All BABYZEN rain covers are PVC-free, very flexible, easy to install and machine washable at 30°C.

The length for YOYO² harness is as follows:

‣ Shoulder strap - max length 38 cm (14.96 inch)

‣ Ventral strap - max length 41.5 cm (16.33 inch)

On the 6+ version, the harness straps can be adjusted to 3 different positions.

On the newborn pack version, the harness straps can be adjusted to 2 different positions.

The bassinet does not feature a harness.

A regular car seat boosts the child up to adult height in order to fit the seatbelt. mifold does the exact opposite, instead of lifting the child up, mifold acts as a seatbelt adjuster to hold the seatbelt down.

It does this at three points: belt guides on either side of the child’s hips to hold the lap belt correctly against the bones and off the soft stomach. These belt guides are adjustable to three sizes to make sure that the belt is always held snugly in place. There is a third clip on a strap that pulls the seatbelt chest strap down correctly onto the bones of the shoulder; away from the face and neck. So like a regular booster, mifold holds the seat belt in exactly the correct position, without needing a big, bulky seat to lift the child.

In a collision, the child is protected in the same way. mifold simply works to hold the car seatbelt correctly on a child
.

Yes, mifold is ideal for travelling and the UK version of mifold seat is regulated for use in every country in the world except Australia, Canada and the USA.

If you do use the UK version mifold seat in the USA or Canada, it is suggested that you have your travel documents with you; such as passports, airline tickets, etc. to present to local authorities, to confirm that you are tourists.

Different countries have different child restraint regulations that require minor design, packaging, labelling and instruction manual differences. These differences mean that we cannot advise you to use a mifold seat in a country where it is not regulated as local law enforcement may not recognize your version of the mifold seat.

When used per the manufacturer’s instructions, your UK version of mifold seat will always perform as intended wherever you use it.

While mifold is often purchased as an additional car seat for those occasions when it’s simply inconvenient to carry around a child’s regular car seat, hifold offers the option of a daily booster seat and solves the portability issue at the same time.

The mifold car seats will always be the most compact and portable child restraints that we produce. hifold offers the added support, comfort and protection that some parents are looking for in a highback booster.

hifold has one of the broadest height and weight ranges for a highback booster seat and can be used by children aged 4-12, weighing between 15-45 kg and up to 150 cm in height.

Like all boosters, children should start using hifold when they have outgrown their 5-point harness car seat and when they can sit in the booster seat properly for the entire duration of the journey.

Sitting properly means that the child must remain seated without slouching under the lap belt, moving shoulder belt under arm or behind back, or leaning forward or sideways moving out of position so the vehicle belt remains properly positioned.

hifold is designed to fit 3-in-a-row in the majority of cars. At its smallest body width, hifold measures 40.7 cm (16 inches) and at its widest measures 48 cm (18.9 inches).

We recommend checking the dimensions of the car’s rear seats before purchasing as the settings you choose for hifold will be dependent on the size of the children.

hifold uses advanced lightweight materials including EPE, EVA, EU foam and a polypropylene shell.

hifold uses EPE (Expanded polyethylene) foam, which is more energy absorbent and more elastic than other foams used in traditional booster seats. EPE foam has strong cushioning and shock proofing capabilities even in thinner pads. Its elasticity means that thin pads will not break like traditional brittle foams and it is environmentally safe.

hifold is a globally regulated product and is compliant or exceeds ECE R44.04 the UK and Europe safety standard, NHTSA FMVSS 213 the US safety standard, CCC the China safety standard, and the RSSR regulations in Canada. Which means the UK version of hifold, can be used on all your travels around the world*.

* The regulatory compliance process has not started for Australia. Currently, hifold cannot be used or sold in Australia.

While mifold is often purchased as an additional car seat for those occasions when it’s simply inconvenient to carry around a child’s regular car seat, hifold offers the option of a daily booster seat and solves the portability issue at the same time.

The mifold car seats will always be the most compact and portable child restraints that we produce. hifold offers the added support, comfort and protection that some parents are looking for in a highback booster.

BABYZEN offers 2 years manufacturing warranty which covers the following:

‣ all manufacturing defects on the frame & wheels

‣ all fabrics and harnesses

‣ YOYO accessories

Any parts which have been replaced or repaired will continue to be covered for the remaining time of the original product's warranty.

*BABYZEN cannot be responsible for defects in products that have not been purchased from authorized retailers (list of authorized retailers are on www.babyzen.com website).

Any missing parts should be reported to your place of purchase according to their T&Cs or directly to us within 30 days from receiving your order.

Please fill in the after sale form to help our customer support team figure out the best way forward. Once we receive the details we will aim to respond to you within 4 working days to advise further.

Yes, most parts can be purchased directly from us. To be able to advise you about availability and the cost, please email us at enquiry@whitestep.co.uk with the below details:

‣ serial the number of the stroller (SN or K1010.. which can be found under the seat)

‣ photo of the part you require

Once we receive all the above details we will aim to respond to you within 4 working days to advise further.

BABYZEN does not use toxic elements on ANY of its products, therefore the plastic on the rain cover is not chemically treated to protect it from pollution of the modern world, that’s why it can sometimes get a cloudy effect.

The rain cover can be washed in the washing machine 30°C. We suggest you follow the washing instructions on the label, this should help to clear the rain cover. We also recommend you allow it to dry after each use before storing it away.

mifold is easy to clean by washing the surfaces with a mild solution of soap and water. Remove the soap by wiping with clean water and after washing then air dry. Do not use bleach.

The mifold seat cannot be cleaned in a dishwasher as we have not tested how a dishwasher may affect components and specifically, how a dishwasher may affect performance and the flame-retardant properties of the materials. If there is an update on this, we will publish revised guidelines via our website and social media channels.

ORDER

PRIVACY POLICY

PAYMENT

DELIVERY & RETURNS

BABYZEN PRODUCT INFORMATION

MIFOLD PRODUCT INFORMATION

HIFOLD PRODUCT INFORMATION

BABYZEN AFTERSALE

MIFOLD & HIFOLD AFTERSALE